| Yesterday Mini got herself in trouble.
She was court trying to steal food and got a telling off.
So to make up for it she brought us home a present.
We were up in the office when she arrived bearing her gift of a yellow canary, all pleased as punch she plops it down on the carpet and meows, sitting prim and proper, looking all proud of herself and awaiting praise.
I told Karen not to look behind her, got some toilet roll and cleaned up the mess.
Our neighbours have an avery. | comments: Leave a comment   |
| I can't even be bothered to give them the blog space.
After we moved house we transfered our contract with BG to the new place.
Problem was it had a prepay meter.
Which ended up with us having 2 accounts with BG + they kept sending mail addressed to The Occupier informing us rof the wonderful advantages and unique customer service we were missing.
I really hope it's a unique customer service.
After I've wasted 2 1/2 days waiting for them to not bother showing.
Karen's waste 2 full days waiting for them to not show.
Twice they've been to the wrong address.
Evetually got them to switch the meter.
Karen dealt with the guy, I haven't got my kick bag put up yet.
We've switched to Scottish Power.
Just got a telephone call to confirm our contract with British Gas.
Told them to... kindly lleave us alnoe and not to contact us again.
Oh no, but I HAD to confirm that BG were to provide Gas and Electricity, just a quick word and it would all be done.
At this point I became a little less polite.
I don't think I've been so impolite since I had an NPower rep call around to my old place, this was just after they ran their "There's somee things you can't choose in life, but you can choose NPower" comertials that took the piss out of red heads.
I kept being impoplite as the rep ran down the street, and I didn't stop being impolite till all 3 of the reps had ran out of the street, and the street that lead from mine.
I was a little impolite.
I've "enjoyed the benefits" of that incompetent, moronic, backwards, management bollox riddled waste of space bunch of tossers long enough.
I will not be enjoying it again. | | comments: Leave a comment |
| I have installed stepmania.
Karen wanted it.
I had forgotten the one inherent danger of stepmania
Da da de dam dariram da de dam da de daa
It's in my heeeeeead!!! | | comments: 1 comment or Leave a comment |
| Took a whole big bundle of mistletoe to the girls new years party.
I didn't use any of it myself, but it's a tradition.
Did dance a lot though, and with one very drunk lady in particuar, which was lots of fun.
Karen doesn't dance with me very often you see so it's nice when she does. | | comments: 3 comments or Leave a comment |
| I'm a very bad man.
Not as bad as I could be.
Not as bad as I sometimes find myself wanting to be.
but sometiimes I wonder if one day I won't stop myself. | | comments: 1 comment or Leave a comment |
| I hate this year at college.
Math's is not my strong point... that's a little tame, saying I'm crap at maths is still tame, to be succint I'm reluctant to use the kind of language that it would take to explain how crap at maths I am.
This year is all maths.
Aww Nuts. | | comments: Leave a comment |
| During the build up to christmas I've made some new friends.
Saw a girl looking a little lost after church, so said Hi, introduced my wife, and got chatting.
Very nice girl, I predicted she will be popular for 3 reasons. 1. She's very cute, B. She's easy to talk with (as in she'll talk AND listen) and is reasonably inteligent and modest, 3. She's very cute.
She also shares her name with my little sister (my little sister now being married with 2 kids, not so little).
I've already accidentally called her the pet name for my little sister, but only once, and she forgave me.
She's settling in quite well, and with being off over Christmas I've had time to mix and mingle with the group again so it's going quite strong.
She's also got involved in Netball and other activities.
Through her I've met another girl called Sarah, she's very austere. Would get on well with Jackie. And Cat, who I danced with at the girls New Years party (where did that mistletoe dissapear?!!), and was my partner for Catan (Do you want my wood?).
All very nice.
Yes they arre all girls, but that's not my fault. | | comments: Leave a comment |
| I've moved house!
Karen and I now have a plce all our own :-)
We cann have many parties, do DIY, decorate, worry about interest rates, never go on hooliday again, and all the other fun things mortgage payers do!
Yay.
Other than that, it is a very nice place. Mini the cat likes her cat flap, and there's a drdish washer for me!
Karen's benned me from using the dishwasher untill I've figured out how to make it get the plates acatually clean.
I'm not sure how that works.
There isn't a manual. | | comments: Leave a comment |
| Oh no fsck'in it isn't!
I went back to Orange after having been messed around by O2 due to the fantastic customer care I had there.
I had been on pre-pay, but I broke my mobile when it slipped out of my pocket while vigorously closing the car door.
I didn't really want to go contract, I had a very good deal on Orange pre-pay, which included 300 text mesaages and free evening calls to other Orange users (the wife).
However all the phones on prepay were eitther 1. Crap, or B. £150+ which I thought a bit to much of an unexpected blow to the wallet while moving house.
And I couldn't wait to get a mobile, I didn't have a mobile. I NEEEDED a mobile.
sad, I know.
I couldn't get the phone I wanted (M600i) so settled for a Nokia 6633, which is a so-so mobile. I just wish Nokia weren't stuck in the dark ages when it came to user interface. Seriously, anything by Sony-Ericsson is better.
I also got a good deal on the contract.
Or so I thought... well, so I was told anyway.
This is where it becomes less bright.
When I took out the contract I was told I would have 3 months free unlimited data as a trial offer.
I was also given a £100 credit for my old phone, even though it had a smashed screen.
I didn't use the data much the first month, so noticed nothing wrong.
Then for the second and third month, with moving house having been delayed, I was without broadband.
I found how to connect my mac to the net via my mobile.
Also shared the connection with Karen.
Half way thhrough month 3 I recieve the bill for month 2
£443.43
There must be a mistake. A decimal place shifted or something.
Not quite, but there was a mistake.
I phoned Orangee customer service, who looked into the matter and said that the special offer data bundle had not been applied, Orange would credit me back the data charges apply the bundle, and all would be alright.
Phew. Orange customer services lived up to their rep.
hahahaaaaaaaaa.... ha.
Month 3's bill arrives.
£998.62
Hold on. They said that they were going to credit back the data charges... didn't they?
Apparently they had.
I phoned Orange once again, explaineded the problem, and was expecting to hear something along the lines of "oh yes! SO sorry We'll get that fixed right away".
I actually heard, You've been credit back the previous month's these charges are valid and you're going to have to pay them.
But I had a 3 months free bundle?
The chargess are valid you'll have to pay.
but what...
the charges
...about
are valid
...my 3 month
bundle?
you'll have to pay.
I'd like to speak to your supervisor.
So what happened to my 3 month bundle?
Apparently, after having forgetting to put me on the bundle in the first place, they then put me on a 2 month bundle.
They also back dated it to the beginning of the contract.
Something I've recently found out their not supposed to do.
In the meantime I've been hung up upon by Orange billing department, made inumerable phone calls to customer services and eventually, eventually was told I would have to go to the Orange retail store and get the girl who set up the contract to phone them and swear that I had been told I would be put on the 3 month free bundle.
Now, I may be cynical, but what is the likelyhood of that happening?
But it did.
I know, I was surprised as well.
After 2 hours on the phone with the girl I was appologised to and was told that I would have the full amemount credited back to me, and was put on a new trial bundle (off peak only) to make up for my hassle.
I even got it in writing.
I wasn't as surprised whenn I d got the e next bill. Yeah, I am cynical.
£1022.26
Back to the Orange shop.
After another 2 hours on the phone it tranispires that a different supervisor had over ruled their work collegue and cancelled the credit.
"But I have it in wrriting that you're going to credit back those charges."
"We don't accept that."
There's more too-ing and frowing.
The manager of the store is so pisssed off with Orange customer services and billing that he decides to take on the case and fight it himself.
I swear, if the retail store staff hadn't been so helpfull I would... I'll leave it up to you to imagine, and bear in mind how fertile my imagination is.
I also begin to prepare to take Orange to the small claims court.
The Orange retail store manager is stonewalled by Orange billing.
They want that money not matter what, whether it's their mistake, doesn't matter.
So I phone again, I'm actually baiting with this pthone call. Not once have Orange customer services advised me of their ADR (Alternative dispute Resolution) scheme. A scheme they are legally bound to be a memeber of, and advertise to their customers.
I found it in the smallest of small print in the contract, after having done some digging on the net to see if anyone else had had similar problems and had found a way passed the impasse.
I even asked the people on the phone leading questions like "Is there no alternatiive way to resolve this dispute?"
So this time when I phone I begin with telling them that the conversation is being recorded, and ask to be put through to a supervisor.
All of a sudden this supervisor is really really helpfull.
"Wow, this has been draggiining on for a long time. You have quite remarkable patience." etc etc etc.
Even gives me his full name, extension number, and building code. To be sure I can contact him quickly to reconcile the problem asap!
He'd need to do some digging in to the situation, but he'd read thhe notes and was suuuure something could be done. Not that he was saying I was definitely get the credit, but he was positive.
So I leave it a few days.
Recieve a 'I'm still on the case, it's just taking time' phone call.
then a few more days pass by... and a few more... and a few more.
I have of course already started phoning back.
And every time ha ve been told that the person isn't logged in at their station, try phoning back in an hour, or tomorrow.
And that's how things stand now.
So it looks set for me getting my day in court. | | comments: Leave a comment |
| | Security: | | | Subject: | Hmmm | | Time: | 11:06 pm | | Current Mood: |  blah |
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| It's telling that my last post (which was in September!) was made just after and about dancing.
And I'm drawn back again, now in January of the following year.
I'll make many posts tonight, to bring things back to date, with many massive holes.
First off, I haven't been here due to 1. moving house, 2. Having to much work to do, and 3. Karen watching over my shoulder all the time. | | comments: Leave a comment |
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